FREQUENTLY ASKED QUESTIONS
PRE-ORDER
When will pre-orders ship?
We aim to ship pre-orders within the announced timeframe. Please check individual items for more details. However, extenuating circumstances might arise and affect the shipping timeline. Major delays will be announced through an email update.
Do you take pre-orders for conventions?
It depends! Announcements will be made for specific conventions where pre-ordering will be available.
Can I cancel my pre-order?
If your order has not been shipped yet, you can reach out through our contact page to cancel your order. The refund will be processed through your original payment method.
SHIPPING
How can I find my order?
You will receive a confirmation email with your item details and order number once your order gets placed successfully.
When will my order ship?
Orders are processed and shipped once per week during an active shop opening phase. Otherwise, orders will be processed and shipped in 5-14 business days. If your order contains a pre-order item, the entire order will be shipped once the pre-order item arrives.
You will receive a shipment confirmation email once your order has shipped.
How can I track my order?
Once your order is shipped, you will receive an update email on the status of the order. If you have opted for a shipping option with tracking, you will also receive tracking information within that email.
Where do you ship?
We can ship tracked packages to the following regions.
North America
Canada, Mexico, USA.
South America
Brazil, Venezuela.
Asia
Hong Kong, India, Indonesia, Japan, Lebanon, Malaysia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Türkiye, United Arab Emirates.
Europe
Austria, Belarus, Belgium, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Oceania
Australia, New Zealand.
If your region is not on the list, please feel free to reach out, and we can work something out .
How do the tariffs affect USA shipping?
Unfortunately, due to the latest tariffs and the holiday seasons surcharge by USPS, we had to raise our USA shipping prices to cover the extra costs.
We sincerely thank you for your continuous support and understanding.
RETURNS AND EXCHANGES
What's your returns and refund policy?
Unfortunately, we are not able to accept returns or exchanges at this time. All items are final sale.
If your order has not been shipped yet, you can reach out through our contact page to cancel your order. The refund will be processed through your original payment method.